Before I begin, I should like to address a serious menace faced by today’s cantankerous blogger. In the past few weeks, I have read an increasing amount of news articles about people getting sued or fired over personal thoughts they’ve expressed in their blogs. Giving away company secrets, defamation of co-workers, and shameless admissions of their own workplace laziness are getting people in mucho aqua caliente. It seems employers view negative statements about the work environment as a form of mutiny. Personally, I’ve never known anyone who hasn’t had a gripe or two about their job, and I’ve met very few people who don’t enjoy griping in general. But since the internet is as public a forum as one can get, the time has come for bloggers to take steps to protect themselves.
Even though my job lends itself to a certain amount of job security (in that no one else wants it, and at slightly over 2 months, I’ve been there longer than the last three people who held the post before me), from now on I shall have to be circumspect and deliberately vague. I will have to come up with pseudonyms and secret codes, and will now hereby state that everything that takes place in this blog actually happens in a small hamlet along the Mekong River in Laos. Furthermore, from here on out, my name shall be Bud Tocks, and I am but a simple Laotian fisherman, or roof thatcher, or romance novelist, or whatever the hell it is we do here in our small hamlet along the Mekong River. I know nothing of your country or your imperialist customs, and any similarities that might arise between my humble hamlet and your godless nation are purely coincidental. Oh, and I’m writing this in English because I am taking a correspondence course on British Copper Cookware of the 1870’s, which happens to be of great interest to me. I must practice my English for my term paper on the Great London Smelter’s Rebellion.
And now, without further adieu, on to the blog I came here to blog about.
As many of you know by now, when I’m not busy thatching roofs before the start of the rainy season or fishing for the Feast of a Thousand Happinesses, I do occasionally work for the Laotian Department of Yaks and Llamas. My position there is multi-faceted, manifold, and tri-fold. A huge facet is taking care of the field officers and inspectors, who, stationed in remote parts of the Laotian desert, require a liaison between their outposts and the central department. Among other things, I am responsible for keeping them supplied with supplies, making sure their vehicles are kept in good repair, and that they follow procedure and submit their paperwork on time. On good days, I like to think that I am the sprocket that keeps the wheels spinning. On not so good days, I feel like a babysitter for dozens of middle aged brats who don’t want to do their homework.
With management on one side and the field personnel on the other, I’ve quickly had to learn the subtle nuances of filtering the communication that goes through me. For example, I have learned that the message “Tell him to go throw himself in a lake, and I mean a deep lake...I want him dead,” is better passed on as, “Sorry, I don’t think we’re going to get approval on this.” A middle man’s job is never easy. On the one hand, the concepts of budgets, record keeping, and accounting are utterly foreign to field personnel. On the other hand, management, while knowing what the field personnel do, at least in theory, have little idea of what is actually required to do the job. What results are a series of negotiations and bargaining, whiny telephone calls, nasty emails, and the occasional interoffice war.
I’m just a messenger. I remind people of this daily, though it’s usually met with a resounding chorus of “Shoot the messenger!” Intercession is not my forte. Nor is ranching, land disputes, or what size flashlight or length of tow chain an officer should be equipped with. I’ve often wondered if my manager, Xena (note: not her real name), actually read my resume before she hired me, and, if so, what part of it gave her the impression that I’d know anything about hauling a dead cow off an interstate. It’s not a situation one encounters with any regularity in a retail setting.
Retail does, however, familiarize one with petty conflict, whining, and argument, and, boy, do we get plenty of that. Here’s a bit of an example:
“Here,” I said to Xena. “This is a list of equipment Officer Cletus (note: not his real name) has requested for his new truck. You need to authorize it before I can get a work order.”
“What? He got a new truck?”
“Yes.”
“When?”
“Yesterday.”
“From who?”
“Agnes (note: not her real name) down in accounting, she organized it.”
“Accounting?”
“Yes.”
“Hold on a sec.” Xena grabbed her telephone and angrily stabbed out Agnes’s extension. “Agnes? This is Xena. Hey, I hear you people are giving away new cars down there; put me down for two. Yeah? Well, I’ve got Bud (note: not my real name) (note: I mean, yes it is) standing here with a list of...of...I don’t know what, stuff Officer Cletus says he needs installed in his brand new truck. What? When? Who said that? Who asked him, anyway? She did? You’re kidding me! Since when does he spend our money? I’ll tell you something; he’s gonna have to bend over pretty far to yank eighteen grand out of his ass, because I sure as hell don’t have it. Nooo, she said that? No, I’ll call her myself. Uh-huh. Yeah, you better believe it. OK. Bye.”
“Fine,” said Xena. “What does Cletus claim he needs?”
“That would be on the list you’re holding.”
“Oh. Yeah. Hmmm. What the hell is a light bar?”
“I’d guess they’re the lights that go on top of the truck. You know, like on a police car.”
“He needs those? No one else has those. Why does he need one of those?”
“He says he does.”
“Five hundred dollars? No! What’s this? Speaker mounts? Sirens? He’s a live stock officer, what’s he gonna do with this stuff? Order cows to pull over? A $120 cup holder? Is he kidding me? What the hell is an access panel? Remotes? For what? $400 for a mounted tool box? No! No siren! No speakers! No cup holder! No! No! No!”
“So I should tell him no?”
“You tell him to go down to Wal-Mart and buy one of those 97? cup holders you hang on the door. And then tell him we won’t reimburse him for it!”
“Gotcha.”
This is merely the first stage of negotiations. I now have several tasks ahead of me. I have to call Officer Cletus and find out exactly what he really needs and why. Second, I have to call our mechanic shops and find cost-effective alternatives to the proposed equipment, plus estimates for installation. Third, I run this by Officer Cletus, who will usually begrudgingly accept the compromise. Then I have to run the whole thing by Xena again.
“The light bar is now two flashers installed in the grill, and that’s $150. The siren mount is a standard thing, but we can get a cheaper siren. We’ve scratched the remotes, and the access panel is now a single toggle switch on the dashboard. It’s the cheapest they’ve got. And he really does need a tool box.”
“So he says he needs a siren, huh?”
“He says he does.”
“That’s ridiculous. No siren.”
There are times I feel like a lawyer guiding his client through plea-bargaining. “Cletus, she scratched the siren but you can have your lights and your tool box. It’s a good offer. I’d advise you to take it.”
Once word had spread that Officer Cletus has got a new tool box, all the other officers and inspectors want a new one, too. My voicemail gets flooded with calls about the many hardships of working with an old tool box. “The hinges are rusted and it creaks when I open it.” “Someone tried to break into it, and now it don’t lock so good.” “It’s all dented in on one side. It looks real bad.” “I been here three years longer than Cletus, and my box is smaller.” Blah, blah, blah. The only reason I hear the entire message is that I can’t delete them until they finish. Otherwise, everyone would be cut off right after the phrase, “I heard Cletus got a new tool box, and I been-” It’s not just tool boxes. It’s printers and ink cartridges and horse halters and batteries. The second one of them gets something new, the rest begin to whine. It’s insanity.
There is one officer, let’s call her Ms. Annoying (note: not her real name) because that’s what she is, who needs something every day. Every morning I can count on an email from her, and it’s quickly becoming my favorite part of the day.
“Bud,” her email will say, “the case I have for my GPS device gets very hot when I leave it on the seat of the truck. Is there any way to get one in a color other than black? Also, I need two (2) ink cartridges for my fax machine at home, one (1) 256 MB jump drive for my laptop, and a portable printer. Any word on those business cards I requested? Let me know. Thanks, Ms. Annoying.”
There’s always word on the items she’s requested, and the word is always “No!” After a while, I got a good idea of what was worth asking Xena about, and which were just clearly ridiculous requests. The requests for business cards I had to forward, though, because I knew it would annoy Xena to no end.
“Xena,” I said in my email. “Ms. Annoying would now like to have her own business cards printed up at the agency’s expense. I am forwarding her request to you. Should I tell her no?”
Xena’s response was as follows: “Bud- Do not tell Ms. Annoying no. Tell her HELL NO!!! O MY GOD!!! WHAT IS WITH HER??? Printer? No! Jump drive? No! Ink cartridges? Send her one. Two? No! And who gave her a GPS unit? Ask her. New case? No!!”
“Dear Ms. Annoying,” I emailed. “I’m sorry, but there is no budget for business cards, printers, or jump drives. They only make the GPS cases in black, and by the way...”
And on and on and on. The only thing worse than the officers trying to get something from me is trying to get something from the officers. Only a few of them actually check their emails, so the only way to contact them is through their cell phones. I can usually hear a groan on the other end of the line when I say, “Hi, this is Bud.”
“Oh, hey Bud,” they’ll say, cornered.
“How are you?” I’ll ask.
“Good, good. And how are you?”
“Great. Say, remember that report I called you about last week?”
“Report?”
“Yes, the one about the pit bills that were impounded? The ones that attacked those pigs?”
“Pigs?”
“Yes, the 32 pigs who now have rabies. Remember? It was all part of the drug bust? Eight peole were arrested? They shot that dog that attacked you? Remember?”
“I guess.”
“Well, I still haven’t received your report on that.”
“Oh.”
“Did you get my message? Last week, after we spoke?”
“I’m not sure.”
“Anyway, we really need that report. Any chance you could get that faxed to me today?”
“I can try.”
“That would be great. The DA needs it to prosecute, so it’s really important.”
“OK, I’ll get that sent right out.”
“Thanks.”
It usually takes four or five days of these kinds of calls before I’ll eventually receive a fax. The fax will be of the wrong documents, of course, but it’s a step in the right direction. It’s only annoying if you let it get to you. Funny thing, though. When there’s a problem with their timesheets and they risk not getting paid, I can usually get a fax within 10 minutes.
The only thing the field officers fear more than being asked for paperwork is being assigned assignements. But that's a whole other ball of blog.