The night before my first day of my new office job, I asked Shawn, an office manager by trade, a patience-trying barrage of questions fueled by first day jitters. I can handle anything but suspense. The trails and tribulations of office workers and cubicle dwellers were foreign to me, and forewarned, I reasoned, was forearmed.
“Will they give me a box of pens?” I asked.
“No,” Shawn said. “They’ll give you two and show you were the supply closet is.”
“What happens if I get lost and can’t find my cubicle?”
“Ask someone.”
“What if there’s no chair at my desk?”
“Ask them to get you a chair.”
“What if they refuse?”
“They won’t.”
“What if I need a pad of paper? Should I bring my own paper?”
“I don’t know.”
“What if I can’t work the copier?”
“Ask someone.”
“What if someone kicks me?”
“No one is going to kick you.”
“Will I be able to listen to music?”
“Probably.”
“What if the door’s locked and I can’t get into the building?”
“It won’t be.”
“Can I hang Christmas lights in my cubicle?”
“Depends on the office.”
Imagine my dismay the next morning as I stood out in front of my new office building at 7:45 am, smartly attired and well groomed, only to discover that the doors were locked and I couldn’t get in. Imagine my further dismay, twenty minutes later, when the front doors were finally opened and I was led to my cubicle, only to find a desk with no chair. Sure, I had a whole box of pens, but someone had been following me too closely in the hall and had just stepped on the back of my shoe; I hadn’t been kicked in strictest sense of the word, but it seemed many of my worst fears were being realized.
“Hmmm,” said my new boss. “You’re going to need a chair. Follow me.” I followed my boss into her office, where she promptly forgot about the chair and began showing me binders full of lists which I would now be in charge of compiling. She flipped though the books rapidly, and I saw names and numbers all in neat columns, printed on a rainbow of colored paper. “You don’t have to keep them in a binder,” she said. “Some people like to use folders instead.” “OK,” I said. I was waiting to hear whose names were in there and what the numbers represented, and why it was necessary to keep track of them in first place. “But don’t worry about this yet,” said my boss. “I don’t want to overwhelm you.” She put the binder back and she stood there a moment. “Hmm,” she said. She tapped her foot, looking around her office. “Hmm.”
Well, so far so good, I thought. I wasn’t overwhelmed in the least. Confused, yes, and also completely without direction, but never overwhelmed. In fact, not much later, I was sitting in my new chair in my new cubicle, waiting for the IT men to get me “into the system,” which took more than three hours. I was far, far from overwhelmed. I was bored. I poked about in my new cubicle, looking at stacks of paperwork left behind by Angie, my predecessor, and wondering how much of it I could simply dump without being blamed for losing anything. I took down a picture of a crying eagle, superimposed over the Twin Towers in flames with the words “Never Forget” written in heavy, overwrought calligraphy, flapping in a star spangled banner. I weeded broken rubber bands out of the desk drawers and arranged the paperclips by size. I adjusted the mouse pad. I adjusted my chair. I read a fact sheet on the proper care of horses. I wondered if I’d be able to get away with stepping out to smoke a cigarette, but decided not to risk it. Something could happen at any moment.
While I was sitting there, I quite clearly overheard my boss call someone a “hickey on a hemorrhoid,” and instantly regretted the nervous indecision that had plagued me in regard to wardrobe on the day of my final interview. Clearly, a meticulously matched belt and shoe ensemble was under this woman’s radar. I vowed to never again concern myself with such trivial details regarding personal presentation.
Then I went on a whirlwind tour of the building, which is quaint and charming in an old-timey way, provided you don’t look too closely at the black mold steadily making its way across many of the ceilings and darker corners (it’s hard to ignore it, however, when everyone comments on it, or else I may have been there years before I noticed it…now I’m an A-1 “mold pointer-outer”). During the tour, I was briefly introduced to many people. I remember no names except for another John (though I can’t say I remember what department he worked in, why we were introduced, or if I’d recognize him if I saw him again), a woman named Beth Mania, which amused me, and my boss, whose name continues to be Helen despite my repeatedly calling her Susan.
From there, it was onward the ID office to get a horrendous mug shot of myself laminated onto a badge I will proudly wear every day for the duration of my employment.
From there, a jaunt to the benefits office, where an older, more than slightly overweight woman with thick glasses dropped a ream of paper onto the desk in front of me and asked if I had a pen. She was missing several teeth and drifts of conspicuous dandruff had collected around the rubber band around her grey ponytail. Still, a sweet aura of stale cigarette smoke hung about her, and, suddenly quite desperate for nicotine, I leaned close to her and inhaled deeply as she pointed to a sheet on disability insurance.
“Young people like you,” she said, “never seem to want disability insurance. It’s like you think you’re invincible.” She gave me and my smug, young-person’s attitude a dirty, sideways look and I nodded and smiled. I held my pen in a way I hoped suggested she move along and let me get to work writing my social security number, birth date, and name, both printed and signed, several hundred times. I had conflict of interest waivers and oaths of loyalty to sign. I had to promise not to do drugs or sell secret agricultural secrets to whatever foreign government hadn’t quite mastered domesticating the cow. I had choices of income-dictated state tax withholdings to choose, and pensions to consider.
“Think about it,” she said. “You fall of a roof and WHAM! You break your arm. You break your leg and you’re in a cast and out of work for six months. You could get into a car wreck, or get hit by a bus. Hell,” she said, sweeping her flabby arm, which wobbled dramatically, “you could get shot walking out that front door.”
What roof, exactly, did this woman think I spent time on? And if, just if, mind you, I fell off a roof and broke only my arm, I’d think that would be a lucky thing. And which door was “that door?” Were people often shot leaving the benefits office? Why would they shoot someone who had just pledged to be loyal not only to the state and the post assigned to them, but also to all of American Democracy?
“And let me say this,” she continued, “there is never anything put in your file that you haven’t seen first. So you don’t need to keep coming up here and asking me to see your personnel file. There’s no need to be paranoid.”
Paranoid? Well, I hadn’t been, but I began to sense that quite possibly I should be. After all, I had just been threatened with physical violence. What kinds of things was she talking about? Secret psychiatric profiles? If so, what did they suggest? My God, what sick things was I being accused of? Was I being followed? Investigated? Were there blurry black and white pictures of me outside seedy motels? Were they unfavorably accessing my drinking fountain etiquette? Were they making fun of the way I dressed or styled my hair? Were they going to shoot me? This was the government, after all. They can do things like that. Suddenly, I felt an overwhelming urge to ask to see my personnel file, but the timing seemed imprudent.
Shaken, but thankfully unharmed, I waived the disability insurance and returned to my cubicle. I discovered a second chair in my cubicle, occupied by Rhonda. Typically, Rhonda sits in a room by herself (aside from several life-size cutouts and posters of George Strait) wearing a headset and talking simultaneously on the telephone, field radio, and to whomever is passing by her doorway. Rhonda looks exactly like you’d picture a middle aged George Strait fan named Rhonda would look like. She’s very nice. Actually, she’s perky.
“Hey!” She said. “Ready to learn how to enter D.R.’s?”
“You bet!” I said. "What’s a D.R.?”
A D.R., you may be excited to learn, is a Departmental Report. Why calling them D.R.’s is any easier than saying “departmental reports,” especially when you’re talking to someone who doesn’t know a D.R. from an A.H.A. or an AK-47, I couldn’t tell you. Not that Rhonda and I didn’t have a chance to discuss it. The D.R.-entering program on my computer was malfunctioning. IT, eventually, came to the rescue once more, and by then I knew all about Rhonda’s kids, her adorable nephew, the extra 15 pounds she put on over the winter, her weakness for cheeseburgers, milkshakes, and chicken fingers, her adoration of the disappointing but lovable Arizona Diamondbacks, her upcoming knee surgery and the videotape of the accident that necessitated it, and her mixed feelings regarding Mexicans.
D.R.’s are actually reports on investigations of complaints undertaken by field officers. I found myself entering such information as, “Red and Brown heifer struck and killed on railway, remains hauled to landfill,” and “Dead pot bellied pig found wrapped in blanket. Case closed.” I knew I was working in the animal services division, but I didn’t think I’d be serving them by writing their obituaries. But, to be fair, there are many animals in need that are helped, though “helping” usually means impounding them, and then selling them at a state auction.
There were some 30 D.R.’s to be entered. Half of them were missing information and are still sitting on my desk. I have no idea what to do with them. Many of the others had been entered previously, and we were working with unnecessary copies. There was much stapling. Rhonda’s voice became like the beating of jungle drums. All told, I entered 2 forms. And it was only noon. Whenever I asked for more work, I was told that no one wanted me “overwhelmed.” So I spent the rest of the day surfing the net, writing emails, and watching the clock. I took a magical journey and discovered the men’s room. The phone at my cubicle rang. After I picked it up, I realized I had no idea what to say. After an extended and awkward silence, I said, “This is John,” and the caller wordlessly hung up. Sometime between 3 and 4 my boss left without telling me, and no one had any idea what I should be doing. I was given a bucket of mail to sort, but having absolutely no idea who was who or worked where, I abandoned the project and selected a new wallpaper for my PC desktop. At five o’clock, I got up and left the building. It was a confusing end to a very long day.
However, I now think I have a better understanding of my job description, which thankfully doesn’t end with DR’s. There’s also gabbing with Rhonda and going to the restroom. I’m promised that eventually I will be the busiest person I know, but that will have to be a blog for another day.
Sincerely,
The Working Boy